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Privacy Notice

Important information and scope

Ffbet acts as the data controller for personal data collected in connection with our services. This privacy notice explains how we collect, use, disclose and protect your information when you access our site or use our services. The site is intended for individuals who are at least 18 years old or the age of majority in their jurisdiction, and we do not knowingly collect data from minors. If you have questions or wish to exercise your rights, you may contact our Data Protection Officer at [email protected]. We may update this policy from time to time; continued use of our services constitutes acceptance of any changes.

What personal data we collect

We collect information to identify you, process payments, deliver services, verify identity, and meet regulatory requirements. The categories of personal data we collect include:

  • Identity data: name, date of birth, user name, and identification documents where required for verification.
  • Contact data: residential address, email address, telephone numbers.
  • Financial data: payment methods and details, bank account information, sources of funds, transaction history.
  • Transaction data: deposits, withdrawals, wagers, game activity and results.
  • Technical data: IP address, device identifiers, browser type and version, operating system, login data, cookies.
  • Usage data: pages visited, time spent on site, interactions with features, promotions engaged with.
  • Marketing data: preferences and consent status for marketing communications.

How we use your personal data

We use your data to provide and manage your account, process transactions, verify identity, comply with laws, prevent fraud and money laundering, communicate with you, and improve our services. We may also analyze data for service optimization and, with your consent where required, provide personalized marketing.

Legal basis for processing

We rely on the following legal bases to process your personal data:

  • Performance of a contract: to provide account services, process bets or transactions, and fulfill our terms of service.
  • Legal obligation: to comply with gambling regulations, anti-money laundering requirements, and other applicable laws.
  • Legitimate interests: to secure our systems, detect and prevent fraud, and improve services, balanced against your rights.
  • Consent: for activities such as direct marketing where required by law or regulation.

Sharing of personal data

We may disclose personal data to:

  • Service providers and processors who perform functions on our behalf (for example payment processing, IT services, identity verification, customer support, data analytics, and marketing operations), subject to data protection obligations.
  • Regulatory authorities and law enforcement as required by applicable law or regulatory requirements.
  • Affiliates and partners to deliver services, subject to contractual safeguards; data may be shared in aggregated or anonymized form where appropriate.
  • Other third parties with your consent or as permitted by law.

International transfers

We may transfer personal data to recipients in jurisdictions outside your country. Where transfers occur, we apply appropriate safeguards such as contractual protections to ensure a level of data protection equivalent to that in your jurisdiction, in accordance with applicable law.

Cookies and tracking technologies

We use cookies and similar technologies to operate the site, ensure security, analyze performance, and tailor features. You may manage cookie preferences in your account settings. Our cookie practices are described in our Cookie Policy; disabling certain cookies may affect site functionality.

Data security

We implement industry standard security measures to protect personal data, including encryption in transit, access controls, and monitoring. We require service providers to implement equivalent protections and maintain an information security program appropriate to risks.

Data retention

We retain personal data only as long as necessary to provide our services, fulfill legal or regulatory obligations, and resolve disputes. Retention durations depend on purpose, jurisdiction, and applicable law. When data is no longer required, we securely delete or anonymize it.

Your rights

You have rights in relation to your personal data, including:

  • Access to a copy of your data.
  • Rectification of inaccurate or incomplete data.
  • Erasure where legally permissible.
  • Restriction of processing in specific circumstances.
  • Data portability in a structured, commonly used format.
  • Objection to processing based on legitimate interests or direct marketing.
  • Withdraw consent where processing is based on consent.

To exercise these rights, contact [email protected] or use available options within your account. We will respond within one month; additional time may be required for complex requests, with notice provided.

You may lodge a complaint with a competent data protection authority if you believe your rights have been violated.

Children and minors

We do not knowingly process data related to individuals under 18. If we inadvertently collect such data, we will promptly delete or securely anonymize it and take steps to verify age where required by law.

Marketing and communications

With your consent or as otherwise permitted by law, we may send marketing communications about our products and promotions. You may opt out at any time via your account settings or by contacting support. We will honor opt-out requests promptly.

Data protection officer

Ffbet maintains a Data Protection Officer responsible for overseeing data protection compliance. You may contact the DPO at [email protected] with questions about this policy or your rights.

Changes to this policy

We may update this privacy notice from time to time. If material changes are made, we will provide notice and the updated version will describe the date of the latest revision. Continued use of our services after updates constitutes acceptance of the revised policy.

How to contact us

For questions about this privacy notice or to exercise your rights, contact our support team at [email protected] or through the in-site contact facility. You may also reach the Data Protection Officer at [email protected].

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